ItinerarySeek uses artificial intelligence to generate ALL travel content, recommendations, and itineraries. AI-generated content may contain significant errors, inaccuracies, fabrications, or outdated information. By using this Service, you acknowledge that AI content should NEVER be relied upon as accurate without independent verification.
By using ItinerarySeek, you acknowledge that you have read and understand this Privacy Policy, and you consent to the collection, use, disclosure, and AI processing of your information as described herein. You also acknowledge the inherent risks of AI-generated content and accept full responsibility for verifying any information before relying on it. If you do not agree with these practices, please do not use the Service.
1. Introduction and Scope
ItinerarySeek ("Service," "Platform," "we," "us," or "our") is committed to protecting your privacy to the extent commercially reasonable. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard your information when you access or use our Service in any manner, including but not limited to visiting our website, creating an account, generating itineraries, or using our AI-powered features.
This Privacy Policy applies to all users of the Service worldwide. By accessing or using the Service, you signify that you have read, understood, and agree to be bound by this Privacy Policy. This Privacy Policy is incorporated into and subject to our Terms of Service.
2. Information We Collect
2.1 Information You Provide Directly
We collect information you voluntarily provide, including but not limited to:
Account Information: Email address, name, and password when you register for an account
Travel Preferences: Destinations, travel dates, interests, food preferences, dietary restrictions, budget ranges, transportation preferences, and other travel-related preferences you provide
Itinerary Data: Travel plans, routes, customizations, modifications, saved locations, and all content you create or upload
Communications: Messages you send through our chatbot feature, customer support inquiries, feedback, and any other communications with us
Payment Information: If applicable, billing address and payment method details (processed by third-party payment processors such as Stripe)
User Content: Any photos, notes, comments, or other content you upload or share through the Service
2.2 Information Collected Automatically
When you access or use the Service, we automatically collect certain information, including:
Device Information: Browser type and version, operating system, device type, device identifiers, screen resolution, and hardware specifications
Usage Data: Pages visited, features used, buttons clicked, time spent on pages, navigation paths, search queries, and interaction patterns
Log Data: IP address, access times, referring URLs, exit pages, error logs, and server response times
Location Data: Approximate geographic location derived from IP address
Cookies and Similar Technologies: Information collected through cookies, web beacons, pixels, local storage, and similar tracking technologies
2.3 Mobile App Permissions
When you use our mobile application, we may request access to certain device features:
Camera: We request camera access to allow you to take photos for check-ins at attractions, capture memories during your trip, and scan receipts for expense tracking. Camera access is only used when you actively choose to take a photo within the app. We do not access your camera in the background.
Location: We request location access to enable check-in features at attractions, provide location-based recommendations, and enhance your travel experience. Location data is only collected when you actively use location-based features. We do not track your location in the background.
Photo Library: We request access to your photo library to allow you to upload existing photos to your trip albums and share travel memories.
Microphone: We may request microphone access for voice-enabled features such as voice commands to our AI assistant.
Permission Control: You can grant or revoke these permissions at any time through your device settings. Denying certain permissions may limit some app functionality.
2.4 Information from Third Parties
We may receive information about you from third parties, including:
Analytics providers
Other users who share itineraries with you or invite you to travel groups
Payment processors for transaction verification
3. How We Use Your Information
We use collected information for various purposes, including but not limited to:
Providing, operating, maintaining, and improving the Service
Generating personalized travel itineraries using AI and machine learning technology
Processing and managing your account and preferences
Responding to your inquiries, requests, and providing customer support
Sending service-related communications, updates, and administrative messages
Analyzing usage patterns, trends, and user behavior to enhance user experience
Personalizing content, features, and recommendations
Detecting, preventing, investigating, and addressing fraud, security threats, technical issues, and illegal activities
Enforcing our Terms of Service and other policies
Complying with legal obligations and responding to legal process
Conducting research and development to improve our AI models and Service
Creating aggregated, anonymized, or de-identified data for any purpose
4. AI Processing and Machine Learning - Critical Disclosures
CRITICAL AI DISCLOSURE: ALL CONTENT GENERATED BY ITINERARYSEEK IS PRODUCED BY ARTIFICIAL INTELLIGENCE AND MAY CONTAIN ERRORS, INACCURACIES, FABRICATIONS ("HALLUCINATIONS"), OR COMPLETELY FALSE INFORMATION. AI-GENERATED CONTENT SHOULD NEVER BE RELIED UPON AS ACCURATE WITHOUT INDEPENDENT VERIFICATION.
Our Service utilizes artificial intelligence and machine learning technologies to generate travel itineraries and provide personalized recommendations. By using the Service, you acknowledge, understand, and expressly consent to the following:
AI Data Processing: Your input data, including travel preferences, queries, destinations, dates, and all interactions, may be processed by our AI systems and third-party AI service providers (such as Google Gemini). This data is used to generate outputs that may or may not be accurate.
Third-Party AI Providers: Your data may be transmitted to and processed by third-party AI providers located anywhere in the world. These providers have their own privacy policies, data retention practices, and terms of service that are beyond our control. We have no liability for how third-party AI providers handle your data.
No Human Review: The Service uses fully automated processing to generate all itineraries and recommendations. These outputs are NOT reviewed, verified, or validated by any human. No human checks the accuracy, safety, or appropriateness of AI-generated content before it is displayed to you.
AI Hallucinations: AI systems are known to "hallucinate" - they can fabricate entirely fictional places, attractions, restaurants, hotels, routes, and information that appears factual but does not exist. We cannot prevent this and accept no liability for such fabrications.
No Guarantee of Confidentiality: While we implement commercially reasonable security measures, we cannot and do not guarantee that information processed by AI systems will remain confidential. Data may be retained by third-party AI providers for their own purposes.
Model Training: We and our third-party AI providers may use your data, including your queries and the content you create, in aggregated, anonymized, or identifiable form, to train, improve, develop, and refine AI models and algorithms.
Unpredictable Outputs: AI outputs are inherently unpredictable and may change without notice. The same query may produce different results at different times. We have no control over the specific outputs generated by AI systems.
IMPORTANT AI DISCLAIMER: AI-generated content may be INACCURATE, OUTDATED, FABRICATED, DANGEROUS, ILLEGAL, INAPPROPRIATE, OR COMPLETELY FALSE. We make NO representations or warranties regarding the accuracy, reliability, completeness, safety, or suitability of ANY AI-generated outputs. ALL AI-generated content is provided "AS IS" without any warranty. YOU USE AI-GENERATED CONTENT ENTIRELY AT YOUR OWN RISK AND ASSUME ALL LIABILITY FOR ANY CONSEQUENCES RESULTING FROM SUCH USE.
5. Information Sharing and Disclosure
We may share, disclose, or transfer your information in the following circumstances:
Service Providers: Third-party vendors, contractors, and agents who assist in providing the Service, including hosting providers, AI processing services, email delivery services, analytics providers, and payment processors
Shared Itineraries: When you choose to share an itinerary with other users, the recipients will have access to the shared content
Legal Requirements: When required by applicable law, regulation, court order, subpoena, or other legal process, or in response to requests from governmental authorities
Protection of Rights: To protect and defend our rights, property, safety, or the rights, property, or safety of our users or others
Business Transfers: In connection with any merger, sale of company assets, financing, acquisition, reorganization, bankruptcy, or similar transaction
Affiliates: With our parent company, subsidiaries, and affiliates for purposes consistent with this Privacy Policy
With Your Consent: When you have given explicit permission or directed us to share your information
Aggregated or De-identified Data: We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with any third party for any purpose
6. Third-Party Services and AI Providers
Our Service integrates with and contains links to third-party services, including but not limited to:
AI Service Providers: Such as Google Gemini, OpenAI, Anthropic, or other AI providers for generating travel recommendations and processing natural language. Your data is transmitted to these providers for processing.
Cloud Infrastructure: For hosting, storage, and computing services
Payment Processors: Such as Stripe for handling financial transactions
Email Services: For sending transactional and notification emails
Mapping Services: For generating routes, maps, and location-based information
CRITICAL THIRD-PARTY DISCLAIMER:
These third parties have their own privacy policies, terms of service, and data practices that are entirely beyond our control. We have NO control over and accept NO responsibility for:
How third-party AI providers process, store, retain, or use your data
The accuracy, reliability, or safety of third-party AI outputs
Any data breaches, security incidents, or unauthorized access at third-party providers
Third-party data retention policies or data deletion practices
Changes to third-party privacy policies or terms of service
Any content, services, or products offered by third parties
BY USING OUR SERVICE, YOU CONSENT TO YOUR DATA BEING TRANSMITTED TO AND PROCESSED BY THIRD-PARTY AI PROVIDERS AND OTHER SERVICE PROVIDERS. YOU ACKNOWLEDGE THAT WE ARE NOT RESPONSIBLE OR LIABLE FOR ANY THIRD-PARTY PRACTICES OR CONTENT.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies:
7.1 Types of Cookies We Use
Essential Cookies: Required for the Service to function properly, including authentication and security
Functional Cookies: Remember your preferences and settings
Analytics Cookies: Help us understand how users interact with our Service
Cookie Control: You can control cookies through your browser settings. However, disabling cookies may significantly affect Service functionality.
8. Data Retention
We retain your personal information for as long as your account is active, as needed to provide the Service, or as necessary to fulfill the purposes outlined in this Privacy Policy. Specifically:
Account Data: Retained while your account is active and for a reasonable period thereafter
Itinerary Data: Retained while your account is active and may be retained in backups
Log Data: Typically retained for 12-24 months
Communications: Retained as long as necessary for customer support and legal purposes
Aggregated Data: Aggregated or anonymized data may be retained indefinitely
You may request deletion of your account and associated data, subject to legal retention requirements and technical limitations.
9. Data Security
We implement commercially reasonable administrative, technical, and physical security measures designed to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption of data in transit and at rest
Access controls and authentication requirements
Regular security assessments
Secure password hashing
IMPORTANT DISCLAIMER: HOWEVER, NO METHOD OF TRANSMISSION OVER THE INTERNET OR METHOD OF ELECTRONIC STORAGE IS 100% SECURE. WE CANNOT AND DO NOT GUARANTEE THE ABSOLUTE SECURITY OF YOUR INFORMATION. YOU ACKNOWLEDGE THAT YOU TRANSMIT INFORMATION TO US AT YOUR OWN RISK.
9.5 Disclaimer of Liability for AI Content and Data Processing
NO LIABILITY FOR AI-GENERATED CONTENT:
ITINERARYSEEK, ITS OWNERS, OPERATORS, AND ALL AFFILIATED PARTIES ACCEPT ABSOLUTELY NO LIABILITY, RESPONSIBILITY, OR ACCOUNTABILITY FOR ANY INACCURACIES, ERRORS, OMISSIONS, HALLUCINATIONS, OR FABRICATIONS IN AI-GENERATED CONTENT. ALL AI OUTPUTS ARE PROVIDED "AS IS" WITHOUT ANY WARRANTY OF ANY KIND.
We do not verify, validate, or fact-check any AI-generated content before displaying it
AI may produce completely fictional or fabricated information that appears factual
We have no control over the accuracy, safety, or appropriateness of AI outputs
Your reliance on AI-generated content is entirely at your own risk
We are not responsible for any decisions, actions, or consequences based on AI content
No refunds, credits, or compensation will be provided for AI inaccuracies
BY USING THIS SERVICE, YOU EXPRESSLY WAIVE ANY CLAIMS AGAINST US RELATED TO AI CONTENT INACCURACIES AND AGREE TO HOLD US HARMLESS FROM ALL RELATED DAMAGES.
10. Your Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding your personal information:
Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to certain exceptions)
Portability: Request your data in a structured, commonly used, machine-readable format
Opt-out of Marketing: Opt out of promotional communications at any time
Withdraw Consent: Withdraw consent where processing is based on consent
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):
Right to Know: The right to know what personal information is collected, used, shared, or sold
Right to Delete: The right to request deletion of personal information
Right to Correct: The right to request correction of inaccurate personal information
Right to Opt-Out: The right to opt-out of the sale or sharing of personal information
Right to Non-Discrimination: The right to not receive discriminatory treatment for exercising your privacy rights
12. European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR) and equivalent laws:
Right to access, rectification, and erasure
Right to restrict processing
Right to object to processing
Right to data portability
Right to withdraw consent at any time
Right to lodge a complaint with a supervisory authority
Legal Bases for Processing: Our legal bases for processing include: Contract performance, Consent, Legitimate Interests, and Legal Obligation compliance.
13. International Data Transfers
Your information may be transferred to, stored in, and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that are different from the laws of your country.
By using the Service, you explicitly consent to the transfer, storage, and processing of your information in such countries.
14. Children's Privacy
The Service is NOT intended for children under 13 years of age (or 16 years of age in the EEA and UK). We do not knowingly collect personal information from children under these ages. If you are under the applicable age, DO NOT use the Service or provide any personal information.
If we learn that we have collected personal information from a child under the applicable age without parental consent, we will take steps to delete such information promptly.
15. Changes to This Privacy Policy
We reserve the right to update, modify, or replace this Privacy Policy at any time at our sole discretion. We will notify you of material changes by posting the updated policy on this page and updating the "Last Updated" date.
YOUR CONTINUED USE OF THE SERVICE AFTER ANY CHANGES TO THIS PRIVACY POLICY CONSTITUTES YOUR ACCEPTANCE OF THE UPDATED POLICY.
16. Contact Information
If you have questions, concerns, or complaints about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our data practices, please contact us.
We will endeavor to respond to your inquiry within a reasonable timeframe, typically within 30 days or as required by applicable law.
This Privacy Policy is effective as of the "Last Updated" date above and supersedes all prior privacy policies. This Privacy Policy should be read in conjunction with our Terms of Service.
Your Agreement and Acknowledgment
BY USING ITINERARYSEEK, YOU ACKNOWLEDGE THAT:
You have read, understood, and agree to this Privacy Policy
You consent to the collection, use, disclosure, and AI processing of your information
All content is 100% AI-generated and may contain errors, inaccuracies, or fabrications
You will independently verify all AI-generated information before relying on it
You assume all risks associated with using AI-generated travel content
You waive all claims against ItinerarySeek related to AI content inaccuracies